In the face of ongoing business disruptions and evolving workforce dynamics, field service management teams are experiencing increased pressure. This guide, "Field Service Efficiency 101," acknowledges the challenges posed by business model disruptions, post-pandemic recovery, economic uncertainty, and talent shortages. Despite these hurdles, the guide emphasizes a promising future for organizations embracing digital transformation in the field service management sector.

The blueprint outlined in the guide aims to equip mid/senior-level technical decision-makers, such as operations managers, project leaders, and IT managers, with actionable strategies to enhance field service efficiency. It addresses the urgent need for organizations to adapt to changing IT ecosystems and provides insights into navigating digital transformations. The guide underscores the pivotal role of technology in capitalizing on the growth opportunities within the field service management industry.