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In today’s competitive landscape, the customer experience is paramount, yet fiber installation processes often lack the transparency and control needed to meet evolving expectations. Common issues, like limited visibility into installation progress, lack of real-time tracking, and difficulty assessing quality until the job is complete, create “blind spots” in performance. With 90% of customers choosing not to report their experience, providers are left in the dark about the true service impact.

In this webinar, we’ll explore how implementing a field service management solution, like Praxedo, can help broadband players identify and address these gaps. Learn how real-time tracking, streamlined workflows, and customer feedback loops can empower teams to stay connected and deliver better service every step of the way.

Presented by:

• Cédric Venard, General Manager, North America, Praxedo
• Claire Kelly, Solution Consultant, Praxedo
• John Greene, CEO & Co-owner, Mytra Consulting